Your context should be handled with care.

Information We Collect

We collect the information needed to create, personalize, operate, and support your GetMySam assistant. This may include:

• Account details such as name, email address, subscription status, and customer identifiers.
• Onboarding details such as assistant name, personality preferences, selected focus areas, and setup choices.
• Imported context that you paste or upload from tools such as previous AI chat tools, notes, documents, or other sources.
• Conversation content, messages, saved threads, and assistant responses.
• Technical details such as device type, browser, app version, logs, error events, and usage patterns that help us keep the service working.
• Support requests and communications you send to the GetMySam team.

How We Use Information

We use information to provide and improve GetMySam, including to:

• Create and maintain your account and assistant profile.
• Personalize responses based on the preferences and context you choose to provide.
• Save conversations and let you return to previous threads.
• Process onboarding, provisioning, subscriptions, billing status, and restore-purchase flows.
• Provide customer support, troubleshoot issues, prevent abuse, and protect the service.
• Understand product usage and improve the website, app, and assistant experience.

AI Providers And Connected Services

GetMySam may use third-party AI, cloud, analytics, database, payment, and communication providers to operate the service. Information may be sent to these providers when needed to deliver your assistant, process payments, store data, handle app subscriptions, send messages, or provide support.

When you connect or import information from outside tools, you are choosing to provide that information so your assistant can use it as context.

Model Training

We do not use your account information, conversations, uploaded files, or imported context to train AI models. Conversations are sent to third-party AI providers (such as our AI infrastructure providers) only to fulfill your request, under enterprise terms that prohibit those providers from training their models on your data.

Payments And Subscriptions

Payments may be processed by third-party payment providers or Apple, depending on where you subscribe. GetMySam does not store full payment card numbers. Apple manages App Store purchase, renewal, cancellation, and restore-purchase details for subscriptions purchased in the iPhone app.

Data Retention

We keep account, onboarding, imported context, and conversation information for as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and support customer requests. Customers may request deletion or export assistance by contacting support.

Your Choices

• You choose what context to paste, upload, or share during onboarding and chat.
• You can avoid uploading sensitive information you do not want your assistant to use.
• You can manage App Store subscriptions in your Apple ID account settings.
• You can contact support for help with access, account questions, data requests, or deletion requests.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect customer information. No internet service can guarantee perfect security, so customers should avoid sharing passwords, payment card numbers, government identifiers, or other highly sensitive information in chat unless specifically requested by a trusted, secure flow.

Children

GetMySam is not intended for children under 13. If we learn that a child under 13 provided personal information, we will take steps to delete it.

Changes To This Policy

We may update this policy as the product changes. The effective date above will be updated when the policy changes materially.

Contact

For privacy or support requests, contact the GetMySam team at support@getmysam.ai.